Service Progress Monitor
Service Progress Monitor (SPM) is a cockpit developed for SAP ECC system to effectively manage service management processes for enhanced customer satisfaction and improved operational efficiency. SPM provides users a simplified menu of tools and transactions to maintain customer and asset information, manage work order process and, most importantly, monitor revenue.
SAP end-users who perform service management transactions require simplified menu and user-friendly screens to perform transactions. On the other hand, service managers require quick access to work order progress and financial information. For improved operational efficiency and gross margin:
For organizations that are looking to improve operational efficiency in Service Management, ERPmenu will:
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